Logistics Command (CX) is a real-time customer risk and service control screen built for logistics teams that need to protect retention, margin, and cash—without turning operations into more reporting.
It converts day-to-day service signals into a single, accountable workflow:
- A Service Reliability Score that reflects portfolio performance across the drivers that actually break customer trust (on-time delivery, detention/dwell, capacity/tender acceptance, claims/damage, POD/docs, billing/cash lag).
- A Today’s Focus strip that names the single most urgent customer, why risk is rising, and what must happen next.
- A discipline engine that surfaces only what matters: unowned accounts, missing next update times, and aging inbox items—so the team stops losing customers through silence and drift.
- Clear money exposure at all times: revenue at risk and profit at risk (gross margin applied), with monthly/weekly/daily equivalents for urgency.
Embedded inside the system is Optimus, an AI operator that turns the current state of the command screen into execution:
- Explains the top drivers of customer risk in plain language.
- Produces the next 3 actions with owner roles and due-today times.
- Drafts a customer-ready update for the highest-risk account.
- Supports “quick apply” actions to reinforce discipline (owner, due time, resolve oldest item).
This is not a dashboard. It’s a control layer—built to run the day, keep accountability visible, and prevent avoidable churn through consistent follow-through.