Nova-AC: Clear Answers. One Official Link. Time Saved.

---

How It Works
Travelers ask in plain language  “check-in,” “flight status AC123,” “bag delayed,” “refund within 24 h,” “APPR compensation,” “travel documents,” “onboard Wi-Fi,” “Maple Leaf Lounge.”
Nova replies in a calm, consistent voice with one clear next step and a single official link. The same discipline holds across every phase — pre-trip, day-of, and post-trip, so people stop searching and start doing.

Clarity That Scales Worldwide
Nova understands 100+ input languages and replies in the same language with short, step-by-step guidance plus the correct Air Canada link.
If a topic exists only in English or French, Nova still routes correctly and flags the language so expectations stay clear.
An Easy-Read view condenses answers to one actionable screen.

Deterministic by Design
Official Air Canada pages only. One link per answer. Clear steps every time.
This rule removes guesswork, prevents link sprawl, and keeps guidance identical no matter the hour or traffic load.

Built for Real-World Operations

• Standard: concise answers for routine needs.
   
• Surge: prioritizes IRROPs updates, advisories, and live status.
   
• Crisis: safety first — 911 or local authorities — then routes to the safest hub for next steps.
  When pages change, Nova stays current through Strateia’s managed hosting and monthly link verification.
   

Safety & Privacy by Design
Nova-AC never asks for booking, ticket, or ID details.
When secure action is needed, it hands off cleanly to Air Canada’s own systems so sensitive steps stay on official rails.

The Impact Adds Up
Raising self-serve completion by 10–15 points shifts roughly 100 000–150 000 contacts per million inquiries.
At $3.50–$7.25 per contact, that’s ≈ $350 000–$1.1 M saved per million inquiries moved online, about $1–$5.5 M annual efficiency for 3–5 million routines, before softer gains like shorter queues and faster resolution.

Deployment
Today, Nova-AC runs in Strateia’s evaluation environment.
At launch it embeds within aircanada.com — either full-page or chat-box — with Strateia hosting, updating, and monitoring monthly performance.

Repeatable Pattern
One-link discipline. Bilingual router. 100+ languages. Surge and crisis resilience. Managed hosting that keeps it reliable worldwide.

In One Line
Nova-AC delivers clear answers, safer choices, and minutes saved — always anchored to one official Air Canada link — backed by a partner who hosts, updates, and keeps it running month after month.